Online course

Statistics in the service sector

  • 6 sections
  • 49 materials
  • 1 test
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Description

About the course

Batyrov A.B. - Candidate of Economic Sciences, Assistant Professor,

Jangeldina N.N. - Master's degree, Assistant.

1. MOOC Characteristics

1.1 Course Objective: The purpose of studying the discipline is to form a set of knowledge about methods for collecting, processing, summarizing and analyzing statistical information on processes in the service sector. As a result, the student determines, calculates the main indicators of the development of the service sector, applies statistical methods of information processing, analyzes quantitative indicators of socio-economic phenomena and processes

1.2 Course Tasks

  • to familiarize students with the basic concepts and methods of statistical analysis used in the service sector, including the collection, grouping, and presentation of data on consumer demand, service quality, and enterprise performance efficiency.
  • to teach students to apply statistical tools to assess the dynamics of the service market development, analyze pricing policies, and measure customer satisfaction.
  • to develop students’ skills in conducting independent statistical research in the service sector — from formulating hypotheses and collecting primary data to processing, interpreting results, and preparing analytical reports for managerial decision-making.

1.3 Learning Outcomes: Аpplies statistical methods of collecting, processing and analyzing information, uses indicators to assess processes in the service sector and quantitative indicators to analyze socio-economic phenomena.

2. Prerequisites: Hospitality Economy

3. Post-requirements: Risks in the service sector

4. Number of Academic Credits / MOOC

Contents

Course programme

Section materials and tests open once you are enrolled.

  1. Module 1 9 items
    • File Lecture 1
    • URL Video lecture 1
    • File Presentation lecture 1
    • File Lecture 2
    • URL Video lecture 2
    • File Presentation lecture 2
    • File Lecture 3
    • URL Video lecture 3
    • File Presentation lecture 3
  2. Module 2 9 items
    • File Lecture 4
    • URL Video lecture 4
    • File Presentation lecture 4
    • File Lecture 5
    • URL Video lecture 5
    • File Presentation lecture 5
    • File Lecture 6
    • URL Video lecture 6
    • File Presentation lecture 6
  3. Module 3 9 items
    • File Lecture 7
    • URL Video lecture 7
    • File Presentation lecture 7
    • File Lecture 8
    • URL Video lecture 8
    • File Presentation lecture 8
    • File Lecture 9
    • URL Video lecture 9
    • File Presentation lecture 9
  4. Module 4 9 items
    • File Lecture 10
    • URL Video lecture 10
    • File Presentation lecture 10
    • File Lecture 11
    • URL Video lecture 11
    • File Presentation lecture 11
    • File Lecture 12
    • URL Video lecture 12
    • File Presentation lecture 12
  5. Module 5 9 items
    • File Lecture 13
    • URL Video lecture 13
    • File Presentation lecture 13
    • File Lecture 14
    • URL Video lecture 14
    • File Presentation lecture 14
    • File Lecture 15
    • URL Video lecture 15
    • File Presentation lecture 15
  6. Final control on MOOCs - test tasks 1 item
    • Quiz Test
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